Care2Give
Content Management System for a Donation Platform
Content Management System for a Donation Platform
DURATION
6 months
CLIENT
Caregivers Alliance
ROLE
UI/UX Designer
SUMMARY
The project was done under the NUS Google Student Developers Club and was done as a proof of concept on the revamp of the donation system.
Client
The Project Care2Give is made possible with a strong partnership with Caregiver’s Alliance Limited (CAL), a non-profit organization in Singapore, dedicated to meeting the needs of caregivers of persons with mental health issues through education, support networks, crisis support, tailored services and self-care enablement.
The Project Care2Give is made possible with a strong partnership with Caregiver’s Alliance Limited (CAL), a non-profit organization in Singapore, dedicated to meeting the needs of caregivers of persons with mental health issues through education, support networks, crisis support, tailored services and self-care enablement.
Project Structure
Current Problems
Not Hosted on its own Platform
The current implementation of the donation system is hosted on Giving.SG and the stakeholders would want to have their own secure database for the donation platform.
The current implementation of the donation system is hosted on Giving.SG and the stakeholders would want to have their own secure database for the donation platform.
Need clearer Analytics
Request for Trends
Request for Trends
Current system does not have ease of viewing relevant and necessary analytics of the donation data and would want analytics that is aligned with their current goals and campaigns.
Current system does not have ease of viewing relevant and necessary analytics of the donation data and would want analytics that is aligned with their current goals and campaigns.
Control of Administrative Tasks
Consideration for Archives
Consideration for Archives
Currently, the stakeholders would need to manually email the donors and it is difficult for them to extract or archive data on donation entries.
Currently, the stakeholders would need to manually email the donors and it is difficult for them to extract or archive data on donation entries.
How might we
design a secure and self-hosted donation platform that not only empowers stakeholders with clear, goal-aligned analytics but also streamlines administrative tasks such as donor communication and data management?
design a secure and self-hosted donation platform that not only empowers stakeholders with clear, goal-aligned analytics but also streamlines administrative tasks such as donor communication and data management?
Ideation and Lofi Designs
Analytics
The priority and the focus of the ideation and lofi design stage was the analytics screen as this allowed us to engage with the stakeholder directly and get feedbacks on the important statistics that need to be shown. Two different version of the analytics was created with the primary focus being ease of switching between the campaigns.
The priority and the focus of the ideation and lofi design stage was the analytics screen as this allowed us to engage with the stakeholder directly and get feedbacks on the important statistics that need to be shown. Two different version of the analytics was created with the primary focus being ease of switching between the campaigns.
Donation System
Analytics
One of the key stakeholder requests was the ability to host a built-in donation manager within the CMS tool. Their current process required manually exporting and handling CSV files and the lofi design hoped to provide a smoother operational experience through filter and sorting features.
One of the key stakeholder requests was the ability to host a built-in donation manager within the CMS tool. Their current process required manually exporting and handling CSV files and the lofi design hoped to provide a smoother operational experience through filter and sorting features.
Feedback on Lofi Designs
Consideration for Sub-Campaigns
One of the biggest use case that was missing in the lofi design process was the sub-campaigns which are essential to the stakeholder's strategy and hence, a way to show both the main campaign and sub-campaigns in the analytics page was needed.
One of the biggest use case that was missing in the lofi design process was the sub-campaigns which are essential to the stakeholder's strategy and hence, a way to show both the main campaign and sub-campaigns in the analytics page was needed.
Request for Trends
Request for Trends
Request for Trends
The stakeholders stated that seeing the trends in donation was crucial to their decisions in managing the donation campaigns and wanted an easier way of analysing them.
The stakeholders stated that seeing the trends in donation was crucial to their decisions in managing the donation campaigns and wanted an easier way of analysing them.
Consideration for Archives
Consideration for Archives
Consideration for Archives
With the donation manager, one of the threat to the usability was the accidental removal of entries and hence, an archive system that updates together with the donation platform was needed to be thought out and designed.
With the donation manager, one of the threat to the usability was the accidental removal of entries and hence, an archive system that updates together with the donation platform was needed to be thought out and designed.
Hifi Design
Home Page
Home Page
User want to view important statistics with regards to all donations received by CAL so that I can have a rough overview of how the donation campaigns are faring as a whole.
User want to view important statistics with regards to all donations received by CAL so that I can have a rough overview of how the donation campaigns are faring as a whole.
Analytics
Analytics
Donation Manager
Donation Manager
Email Editor
Email Editor
